If you’ve taken our advice on the best times to buy a Christmas tree and purchased yours early this year, it may be tempting to stow the neatly packaged greenery in the attic and forget about it until December. However, if you want to ensure the best experience with your tree during the holidays, you should consider checking and testing it thoroughly before the return policy expires.
This post presents a few basic tips for those who have just received their new artificial Christmas tree, whether they plan to use it now or later.
Check the Packaging
Most online retailers use third-party delivery services to fulfill their orders. At Tree Classics, we ensure that the services we use are both reliable and reputable, but if they’re not living up to expectations, we encourage you to get in touch and let us know about it. When purchasing from any online retailer, the best policy when you encounter a mishandled package is to simply not accept the delivery.
A misshapen box may indicate damage to the tree inside. Undue strain put on the box during shipping can result in broken bulbs or damaged foliage. If you see obvious signs of tampering or mishandling, take a photo if possible and call customer service immediately. Informing us of the incident as soon as possible will allow us to address the issue with the delivery service.
Check the Contents
Upon receiving your new artificial Christmas tree, check if the correct tree type was delivered. The product name is usually indicated on the box, together with an image or photo. Make sure the product inside matches this photo and the one you saw online.
Next, check to see if the parts are complete and in good condition. Each section should be labeled according to its position on the tree. Some trees also come with accessories and extra parts such as a storage bag or spare light bulbs for pre-lit trees.
Finally, ensure that the warranty card is included in the package. Take note of the type of warranty that came with your tree and keep the card in a safe place with your other important documents.
Test Everything Out
The best way to test your new artificial Christmas tree is to set it up the way you would for the holidays. Follow the assembly instructions that came with your tree, ensuring that all of the parts fit into each other. For pre-lit trees, plug the lights in and make sure that they’re working.
Try to fluff at least a section of your tree. Our trees are compactly packed in their boxes to help save on shipping and warehousing costs, which allows us to offer them at competitive prices. This means that they require some fluffing and shaping to get them looking the way they do on our website. Follow the instructions on our fluffing guide to help get you started.
We’re thrilled that more and more of our customers are buying a new artificial Christmas tree early, with quite a number of you taking advantage of our after-Christmas clearance sale. Even if you aren’t planning on using your tree soon, however, it’s still a good idea to follow the tips mentioned here so that you’re certain your tree is in good working order when you need it.
If you have any more tips to add, feel free to share them with us in the comments section below.